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We always ship the orders as soon as we can. Once we receive your order, the order will immediately go to our fulfillment center for processing. Therefore, we are unable to cancel or make any adjustment for the order if it has already been in process. And if you want to return the product, please kindly contact us with your Order ID and the Condition of the product to get our return authorization.

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The ideal temperature is 65-76°F/ 16-24°C.

When you plant from seeds, then add water level till the Min. water level, you don’t need to add water within the first 10 days as seeds don’t need much water at the beginning. When plants have more leaves and they will need more water, then add water below Min. water level but do not add too much water into the tank which exceeds the Max. water level mark on the indicator or higher than the Min. water level, both will hurt the plants’ growth. Keep water level between the Min. and Max. Mark (blue area) is always a good choice.

Pruning your herbs is important to keep them growing and healthy in your indoor garden. You can start pruning when the plants are about 2 inches tall. Follow the main stem back to the previous leaf set and cut right above the 5th set of leaves. Cut the herb back about 1/4 inch above a node (the place where leaves come out). Leave a few inches of leaves (3 pairs recommended) on the plant after pruning. Never take more than 1/3 of the plant when pruning. Pinching or cutting back basil plants regularly encourages full, bushy plants. Trim a basil plant every two to three weeks and pinch off the flower buds as soon as you see them.

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