Search For Answers



We always ship the orders as soon as we can. Once we receive your order, the order will immediately go to our fulfillment center for processing. Therefore, we are unable to cancel or make any adjustment for the order if it has already been in process. And if you want to return the product, please kindly contact us with your Order ID and the Condition of the product to get our return authorization.

Don't worry about it, we can help! Please go to our Contact Us page to submit any issues with your order and our Customer Service team will reach out to you within 24 hours. Please make sure you've already offered necessary information such as Order ID and Shipping Address with Phone Number so we can complete the shipping label soonest.

The ideal temperature is 65-76°F/ 16-24°C.

When you plant from seeds, then add water level till the Min. water level, you don’t need to add water within the first 10 days as seeds don’t need much water at the beginning. When plants have more leaves and they will need more water, then add water below Min. water level but do not add too much water into the tank which exceeds the Max. water level mark on the indicator or higher than the Min. water level, both will hurt the plants’ growth. Keep water level between the Min. and Max. Mark (blue area) is always a good choice.

Yes, as long as the plans you are gonna grow have similar height and growth cycle. If you are a beginner, we highly recommend you to start with herbs like basil, mint, rosemary, as they have similar height and growth cycle. Lettuce is also recommended but need to take care of the leaves in case the large leaves cover other small plants which will not be good for other plants' growth (they may not get enough light). It's better to grow plants with smiliar height and growth cycle, or you will have a problem like how to place the light panel which will be good to all of them when they are in different heights.

Pruning your herbs is important to keep them growing and healthy in your indoor garden. You can start pruning when the plants are about 2 inches tall. Follow the main stem back to the previous leaf set and cut right above the 5th set of leaves. Cut the herb back about 1/4 inch above a node (the place where leaves come out). Leave a few inches of leaves (3 pairs recommended) on the plant after pruning. Never take more than 1/3 of the plant when pruning. Pinching or cutting back basil plants regularly encourages full, bushy plants. Trim a basil plant every two to three weeks and pinch off the flower buds as soon as you see them.

There may be a variety of reasons to look unhealthy. Usually it may be caused by over-watering, for this case, please reduce water to keep the water level above the Min. water level mark or take the plants out to dry for a couple of days. Also if the plants don't get enough light, it will become leggy, for this case, please make sure your light is 1"-2" above the plants. If you can't figure out why your plants look unhealthy, please feel free to submit the Contact Us form, we will help you to solve this issue like we always stand behind our products.

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!
This email has been registered