Shipping, Orders and Returns
Your order will be sent to our fulfillment center once you place it and will be shipped immediately - always within 2 business days based on in-stock availability. Free standard shipping typically delivers within 3-5 business days after orders are placed on the website. Expedited Shipping may take 2 business days.
We always ship the orders as soon as we can. Once we receive your order, the order will immediately go to our fulfillment center for processing. Therefore, we are unable to cancel or make any adjustment for the order if it has already been in process. And if you want to return the product, please kindly contact us with your Order ID and the Condition of the product to get our return authorization.
Don't worry about it, we can help! Please go to our Contact Us page to submit any issues with your order and our Customer Service team will reach out to you within 24 hours. Please make sure you've already offered necessary information such as Order ID and Shipping Address with Phone Number so we can complete the shipping label soonest.
If you are not satisfied with your GrowLED purchase for any reason, just return it within 30 days for a full refund – condition information of the product will be appreciated. Please do not return any product without contacting GrowLED for return authorization. Unauthorized returns will be refused. To request return authorization, please send an email through our Contact Us form.
Germination, Watering and Fertilizer
The ideal temperature is 65-76°F/ 16-24°C.
Make the light panel at the lowest place of the light post when you start to germinate the seeds. And when the seedlings start growing and get taller, then keep the light panel 1"-2" above the plants to make sure they get the right amount of light.
Remove the transparent domes when the seedlings nearly touch the domes.
The quantity of seeds depends on the size of the seeds and the germination rate of the seeds. If the seeds are big and high germination rate, then you can put only 1 or 2. If it's small and kinda low germination rate, then you should put 3-5 seeds. Please don’t forget to check the seed packet for information regarding temperature and days to germination. Make sure the packed date of the seeds is as new as it can be. If the seeds are old, they may not be able to be activated. After you get the seeds and use a few of them. It's better to keep seeds dry and cool. A temperature between 32° and 41°F is ideal, so your refrigerator can be a good place to store seeds.
The smart soils themselves are already integrated with nutrients, the nutrients inside will last 2-3 months, so before no more extra plant food required. But if you want to continue using the smart soils, you can purchase liquid fertilizer to add it into the water.
When you plant from seeds, then add water level till the Min. water level, you don’t need to add water within the first 10 days as seeds don’t need much water at the beginning. When plants have more leaves and they will need more water, then add water below Min. water level but do not add too much water into the tank which exceeds the Max. water level mark on the indicator or higher than the Min. water level, both will hurt the plants’ growth. Keep water level between the Min. and Max. Mark (blue area) is always a good choice.
The spacer lids are used to cover the holes you don’t want to grow anything or expand the distance between pods. These covers are also for inhibiting algae growth.
No, we don't recommend you the dump the water periodically as the nutrients will be lost due to this.
Plant Care, Pruning and Plant Maintenance
Pruning your herbs is important to keep them growing and healthy in your indoor garden. You can start pruning when the plants are about 2 inches tall. Follow the main stem back to the previous leaf set and cut right above the 5th set of leaves. Cut the herb back about 1/4 inch above a node (the place where leaves come out). Leave a few inches of leaves (3 pairs recommended) on the plant after pruning. Never take more than 1/3 of the plant when pruning. Pinching or cutting back basil plants regularly encourages full, bushy plants. Trim a basil plant every two to three weeks and pinch off the flower buds as soon as you see them.
Yes, you can transplant the plants. When you transplant, please take good care of the roots to take them out of the baskets and put the plants into the pots you have. And you can purchase the soils with nutrients like pre-mixed houseplant potting soil mixtures that can be store-bought or you can mix your own.
There may be a variety of reasons to look unhealthy. Usually it may be caused by over-watering, for this case, please reduce water to keep the water level above the Min. water level mark or take the plants out to dry for a couple of days. Also if the plants don't get enough light, it will become leggy, for this case, please make sure your light is 1"-2" above the plants. If you can't figure out why your plants look unhealthy, please feel free to submit the Contact Us form, we will help you to solve this issue like we always stand behind our products.
It may happen that there are white mold and green algae growing along with your plants. Algae occurs naturally and sometimes can grow in hydroponic gardens or even in soils. Algae and mold are harmless to your plants so there is no need to worry. You may notice algae growing on the surface of the smart soils in your GrowLED indoor garden. If it bothers you, simply scrape them off if they are too aggressive, and sprinkle some cinnamon powder on the surface to absorb extra water as too much water will make algae and mold appear easily.
1) Remove any debris or dirt by rinsing the tank under water.
2) Soak the tank in three parts water and one part vinegar for 5 minutes. (This is a step to remove
3) Carefully use a rag to scrub the tank to clean away any stubborn dirt or deposits and rinse under
4) Allow the tank to air dry.