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Shipping, Orders, and Returns
In effort to ship your order as soon as we can, your order is sent to our fulfillment center as soon as it is placed - based on in-stock availability. Transit times listed on our website are in addition to this order processing time and depends on shipping carrier timeframes. Free standard shipping for orders within the 48 contiguous United States typically delivers within 7-10 days after orders are placed on the website. Please note we cannot ship to FPO, APO or P.O. Boxes. Once your order ships, you will receive an email with tracking information.
We always ship the orders as soon as we can. Once we receive your order, the order will immediately go to our fulfillment center for processing. Therefore, we are unable to cancel or make any adjustment for the order if it has already been in process. And if you want to return the product, please kindly contact us with your Order ID and the Condition of the product to get our return authorization.
Don’t worry, we can help! Please use our Contact Us form to submit any issues with your order and our Customer Service team will promptly assist you. Be sure to provide all necessary information such as the order number and your shipping address.
If for any product quality reason you're not satisfied with your AeroGarden purchase, just return it within 30 days for a full refund – no questions asked. Please do not return any product without contacting GrowLED for return authorization. Unauthorized returns, as well as C.O.D. shipments, will be refused. To request return authorization, please send an email through our Contact Us form.
Germination and Seed Sprouting
1. Adjust your LED Light panel so that it is at the lowest level and close to the new seedlings - seeds need the heat from the light in order tother plants in your Gro germinate. 2. Raise the lights as your plants grow. If you need to lower the lights, prune the owLED Garden so that they don't get in the way of the new seedlings. 3. Remember not to prune more than 1/3 of a plant at a time. Rinse and refill your water bowl before planting these replacement Seed Pods. Add fresh water. This will reset the pH of your GrowLED garden and ensure an ideal environment for seeds to germinate. 4. The GrowPods contains 2-3 months nutrients, no need to mix liquid plant food. But if you plant fruits, you need to add extra nutrients to support later growth. 5. Fill the water bowl to the Min. water level line and keep it consistent for happy, healthy plants.
This is perfectly normal! Basil is quick to germinate and grow compare to other herbs. Sometimes, other plants just need time to catch up. We recommend keeping your grow light low (close to the grow deck) and pruning your basil back so the other pods have direct access to the light.
Different types of plants take different amounts of time to germinate and grow. In general, we’ve found these germination timeframes to be consistent: ①Flowers take about 7-12 days; ②Salads: 5-8 days; ③Herbs: 5-15 days; ④Fruiting vegetables (such as tomatoes and peppers): 7-14 days
Basic Information & Tips
All of our Product Guides can be found in the product manuals seciton under the support menu on the website.
No, GrowLED LED grow lights do not emit any UV rays. GrowLED Grow Lights emit a full spectrum of light to encourage healthy, fast plant growth.
GrowLED gardens are made with durable and food-safe plastics. GrowLED Gardens do not contain BPA or phthalates. We chose this type of plastic consciously based on its performance, durability, and safety characteristics for its specific use as a hydroponic garden.
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Information we collect
GrowLED collects general information and non-public information.
In order to provide you with our services and successfully process you GrowLED product orders, we may have to collect some or all of the information in order to ensure smooth handling and order processing.
1.your name, company name, and title 2.contact information, including email address 3.demographic information such as postcode, preferences, and interests 4.other information relevant to your order, including customer surveys and/or offers
What do we do with the information we gather
Your information is required to efficiently process your orders and to understand your needs and provide you with a better service, which includes:
order processing and internal record keeping
we may use your information to improve our products and services
we may use your information to contact you by email, phone, fax or mail for market research purpose. The information you provide will help us customize the website according to your interest.
Non-public personal information is collected through registration or contact forms on this site and will never be used for any purpose other than internal use.
Cookies are randomly generated by unique numbers and placed on your computer. It allows us to identify your computer without requiring your disclosure of any non-public personal information. Cookies make it possible to both store and retrieve information through your internet browser. A cookie itself cannot read information off a hard drive or read cookie files from other sites. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customers we need. We only use this information for statistical analysis purposes and will remove this data regularly for maintenance.
GrowLED provides you with the opportunity to change your non-public information online for all registration information. Please contact GrowLED to change any non-public personal information you provided to us.
If you have any questions or concerns about any privacy issues, please contact us.