In effort to ship your order as soon as we can, your order is sent to our fulfillment center as soon as it is placed - based on in-stock availability. Transit times listed on our website are in addition to this order processing time and depends on shipping carrier timeframes. Free standard shipping for orders within the 48 contiguous United States typically delivers within 7-10 days after orders are placed on the website. Please note we cannot ship to FPO, APO or P.O. Boxes. Once your order ships, you will receive an email with tracking information.

We always ship the orders as soon as we can. Once we receive your order, the order will immediately go to our fulfillment center for processing. Therefore, we are unable to cancel or make any adjustment for the order if it has already been in process. And if you want to return the product, please kindly contact us with your Order ID and the Condition of the product to get our return authorization.

Don’t worry, we can help! Please use our Contact Us form to submit any issues with your order and our Customer Service team will promptly assist you. Be sure to provide all necessary information such as the order number and your shipping address.

If for any product quality reason you're not satisfied with your AeroGarden purchase, just return it within 30 days for a full refund – no questions asked. Please do not return any product without contacting GrowLED for return authorization. Unauthorized returns, as well as C.O.D. shipments, will be refused. To request return authorization, please send an email through our Contact Us form.

1. Adjust your LED Light panel so that it is at the lowest level and close to the new seedlings - seeds need the heat from the light in order tother plants in your Gro germinate. 2. Raise the lights as your plants grow. If you need to lower the lights, prune the owLED Garden so that they don't get in the way of the new seedlings. 3. Remember not to prune more than 1/3 of a plant at a time. Rinse and refill your water bowl before planting these replacement Seed Pods. Add fresh water. This will reset the pH of your GrowLED garden and ensure an ideal environment for seeds to germinate. 4. The GrowPods contains 2-3 months nutrients, no need to mix liquid plant food. But if you plant fruits, you need to add extra nutrients to support later growth. 5. Fill the water bowl to the Min. water level line and keep it consistent for happy, healthy plants.

This is perfectly normal! Basil is quick to germinate and grow compare to other herbs. Sometimes, other plants just need time to catch up. We recommend keeping your grow light low (close to the grow deck) and pruning your basil back so the other pods have direct access to the light.

Different types of plants take different amounts of time to germinate and grow. In general, we’ve found these germination timeframes to be consistent: ①Flowers take about 7-12 days; ②Salads: 5-8 days; ③Herbs: 5-15 days; ④Fruiting vegetables (such as tomatoes and peppers): 7-14 days

All of our Product Guides can be found in the product manuals seciton under the support menu on the website.

No, GrowLED LED grow lights do not emit any UV rays. GrowLED Grow Lights emit a full spectrum of light to encourage healthy, fast plant growth.

GrowLED gardens are made with durable and food-safe plastics. GrowLED Gardens do not contain BPA or phthalates. We chose this type of plastic consciously based on its performance, durability, and safety characteristics for its specific use as a hydroponic garden.